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Funded Project Details - FY2021

Project Number:

Title: Using Behavioral Economics to Enhance Appointment Reminders and Reduce Missed Visits
Principal Investigator:

Alan Teo

Location: Portland, OR
Congressional District Code: 3
Research Service: Health Services R&D
Project Period: November 2018 - September 2022
FY 2021 Funding Amount: $234,309
Total Award Amount
(all years):
Abstract: View full abstract and other project information on NIH RePORTER


“No-shows,” or missed visits are a persistent problem in all health care systems. They compromise patient access, lengthen wait times, increase health care inefficiencies, and worsen clinical care. The VA’s no-show rate has shown no improvement in years, resulting in a staggering nine million ambulatory no-shows in 2015 and perhaps over $1 billion in additional annual costs. Appointment reminders are an essential element to addressing no-shows but major research gaps exist. Behavioral economics...

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