Photo: ©iStock/SDI Productions(04/02/2025) VA Greater Los Angeles teamed with the RAND Corporation to enhance the Veteran experience by creating easy-to-use pamphlets, brochures, and other materials that feature a human-centered design approach. One tool, called “Save a Trip,” illustrates the difference between routine, non-urgent, and urgent medical situations through images and basic information. All the new tools come from clinic, staff, and provider ideas to better focus on patient needs, which then went through a process of continued feedback on the proposed designs, testing them in 12 VA primary clinics. Over two years, they found the tools resulted in more than 2,000 web page visits, and the QR codes were used over 3,000 times, improving patient care coordination. (PEC Innovation, June 2025)
